Job Description

Salary: $51,708.8 - 75,012.48 per year Requirements:

• We need at least 5 years of telecommunications experience with Local Service Requests, including port-ins and port-outs, as well as moves, adds, changes, disconnects, and related ancillary services such as E911, Caller ID, and directory listings.
• We are looking for experience in Customer Service, Service Delivery, or Provisioning, with a track record of delivering strong customer experiences.
• We need a solid understanding of telecommunications provisioning, voice and numbering operations, and order management workflows.
• We are seeking strong analytical, problem-solving, organizational, and time management abilities, with the capacity to manage multiple tasks, deadlines, order types, and customer priorities at once.
• We prefer an associate degree or higher, or equivalent relevant experience and knowledge in telecommunications provisioning, service delivery, or customer operations.
• We need in-depth knowledge of LSRs and the ability to review, interpret, and process them accurately.
• We are looking for experience working in internal and external customer systems to handle tickets, orders, escalations, and provisioning tasks.
• We need proficiency in Microsoft Office, including Excel, Word, and Outlook.
• We value working knowledge of telecommunications records and services, including LOA, COB, CSR, LIDB, CNAM, E911, and Toll Free/International, Residential, Business, Government, and Enterprise porting.
• We prefer experience in Quality Assurance programs, including vendor case audits, QA coaching, and calibration discussions.
• We value the ability to work in a hybrid environment, with responsibilities performed both virtually and in person at our assigned office location for a minimum of two days per week.

• We respond to and resolve customer support tickets and escalations using established methods, procedures, and documentation.
• We review, process, and manage telecommunications service requests and related records for a wide range of port-in and port-out scenarios.
• We read and interpret Local Service Requests to understand the current telecom environment and convert requirements into service changes such as moves, adds, changes, disconnects, and ancillary services.
• We manage work across internal systems and customer platforms while tracking multiple order types, priorities, and critical dates simultaneously.
• We communicate with internal teams, vendors, and customers to gather information, complete internal orders, and follow up for timely responses and service delivery.
• We facilitate daily calls with vendor and customer teams, provide order status updates, answer questions, and proactively advise customers of delays or changes.
• We investigate, escalate, report, and resolve service issues while maintaining urgency and professionalism.
• We monitor queues and assignments to ensure timely processing and coordination of escalated orders.
• We participate in Quality Assurance activities by auditing vendor cases, providing QA coaching, and contributing feedback during calibration calls.
• We support special projects, training, and cross-functional education as assigned by management.

• Excel
• Support

More:

We are part of TransUnions Communications Solutions business, where we provide end-to-end telecommunications provisioning and managed services for carrier customers across the United States. Our team helps organizations simplify complex voice service operations, maintain service continuity, and deliver strong customer support in a fast-changing telecom environment. This is a hybrid role with regular work performed both virtually and in person at an assigned TransUnion office location for a minimum of two days each week. We also offer a broad benefits package from day one, including health coverage, protection benefits, family support, future-focused financial programs, paid time off, wellness resources, tuition reimbursement, commuter benefits, employee discounts, volunteer time, and more.

last updated 41 week of 2026

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