Job Description

: Description

All the benefits and perks you need for you and your family:

• Career Development

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: PRN; as needed.

Shift : Days

The community you will be caring for: AdventHealth New Smyrna Beach

The role you will contribute:

The Office Support Specialist is responsible for all scheduling and clerical duties within Oncology department. Essential duties include scheduling specialized procedures, making appointments for patients according to established department protocols, verifies insurance eligibility and benefits and re-verification applicable to patient's visit. The Office Support Specialist serves as a point of contact with other internal and external departments with the goal of fostering an environment which promotes the patient experience.

The value you will bring to the team:

• Daily prepares to begin work immediately, by being at workstation as scheduled by department leadership to offer continuous patient service and be available for all clinical partners' registration needs. Maintains schedule flexibility and effective time management by monitoring time and attendance to limit use of unauthorized overtime.

• Greets all customers (patients, guests, families, staff, physicians, vendors, etc.) in a compassionate and helpful manner while extending exemplary customer service and assistance as needed. Answers telephones, within (3) rings using scripted greeting, and responds to inquiries within and appropriate timeframe. Reviews physician orders to verify patient's name, date of birth, diagnosis, ordering physician's name and ensure orders have been signed by ordering physician. Maintains open line of communication with patients, leadership and clinicians when delays occur, or issues arise.

• Creates new patient packets of pertinent forms as required by the hospital and department. Queues all patients upon arrival to department as needed. Captures patient ID photos and enters demographic information as needed.

• Performs eligibility and benefits verification and re-verification applicable to patient's visit. Uses utmost caution that authorizations and pre-certifications are correct and as accurate as possible to avoid rejections and/or denials. Maintains a current and thorough knowledge of utilizing online eligibility and pre-certification tools made available.

• Screens and continually assists all incoming telephone calls and visitors to ensure routing to appropriate personnel within department and hospital in an accurate and timely fashion. Monitors patient wait and registration times. Enables center to achieve current standard of patient wait times.

Qualifications

The expertise and experiences you will need to succeed:

• High School Diploma or Equivalent

• One to two years of customer service/clerical experience in a medical office setting or one to two years of customer service experience in customer service setting

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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