Job Description

Job description:

We are seeing a motivated Computer Technician Intern to support our team in delivering high-quality technical service and customer support. In this role, you will assist with diagnosing and repairing computer hardware, managing support cases, and contributing to both on-site service requests and internal projects. This internship is ideal for detail-oriented, costumer-focused individuals with a strong desire to learn, grown technical skills, and gain hands-on experience in a fast-paced IT enviroment.

Roles and Responsibilites

• Maintain strong working relationships with customers and team.
• Repair of computers and peripherals including but not limited to desktops, laptops, workstations, & printers.
• Understand warranty and insurance guidelines as it pertains to break-fix.
• Customer, Partner/Vendor and cross-department relationship management.
• Manage and update support cases in Customer, Netsync and OEM systems.
• Work on site hardware support cases for Netsync's Onsite Support service requests.

Additional Duties:

• Assist with on-site projects.
  
• Assist in continual improvement to further streamline and automate existing processes and procedures.
  
• Upkeep of work area.
  
• Assist Network Team with network appliance installations.
  
• Continued technical education.
  
• Attend and contribute to weekly team meetings.
  
• Other responsibilities as assigned by management.

Skills and Experience:

• Strong attention to detail.
  
• Good communication skills.
  
• Good organization skills.
  
• Good customer service skills.
  
• Curiosity and strong desire to constantly learn.

Minimum Qualifications/Technical and Education Requirements:

CompTIA A+.

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